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Saturday, April 20, 2024

Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — The right way to Take Radical Possession of Your Life and Profession (#724)


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“There are two gaps that I feel are actually onerous. One is individuals who can’t cease being victims, and the opposite hole is—I name it ‘self-awareness hole,’ the place they assume they’re the perfect on the planet.”

— Claire Hughes Johnson

Claire Hughes Johnson (@chughesjohnson) at the moment serves as a company officer and advisor for Stripe, a worldwide expertise firm that builds financial infrastructure for the Web. Claire beforehand served as Stripe’s chief working officer from 2014 to 2021, serving to develop the corporate from fewer than 200 workers to greater than 6,000. At varied instances, she led enterprise operations, gross sales, advertising and marketing, buyer help, threat, actual property, and the entire folks features, together with recruiting and HR. 

Previous to Stripe, Claire spent 10 years at Google main quite a lot of enterprise groups, together with overseeing facets of Gmail, Google Apps, and in the end shopper operations, in addition to serving as a vp for AdWords On-line Gross sales and Operations, Google Affords, and Google’s self-driving automotive challenge.  

Claire holds a bachelor’s diploma from Brown College and an MBA from Yale College. She at the moment serves on the boards of the renewable vitality firm Ameresco, the multi-platform publication The Atlantic, the self-driving expertise firm Aurora Innovation, and the client administration software program firm HubSpot. 

Her e-book is Scaling Individuals: Techniques for Administration and Firm Constructing

Please get pleasure from!

Take heed to the episode on Apple PodcastsSpotifyOvercastPodcast AddictPocket CastsCastboxGoogle PodcastsAmazon Musicor in your favourite podcast platform. Watch the interview on YouTube right here.

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The transcript of this episode might be discovered right here. Transcripts of all episodes might be discovered right here.

#724: Claire Hughes Johnson, Constructing Stripe from 160 to six,000+ Workers — The right way to Take Radical Possession of Your Life and Profession


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What was your favourite quote or lesson from this episode? Please let me know within the feedback.

Need to hear an episode with Claire’s colleague, the co-founder and CEO of Stripe, Patrick Collison? Take heed to our dialog right here by which we mentioned the significance of giving concepts time to fail, succeeding in a seemingly saturated market, the siren track of excessive reward, natural traction, rising up as a “free-range” youngster, studying historic Greek from an area monk, growing a novel worldview at any age, methods to make speedier selections, and way more.

#353: Patrick Collison — CEO of Stripe

SELECTED LINKS FROM THE EPISODE

  • Join with Claire Hughes Johnson:

LinkedIn | Twitter

SHOW NOTES

  • [07:51] Say the factor you assume you can’t say.
  • [13:24] Detoxifying your left-hand column.
  • [19:59] Sufferer versus participant.
  • [29:49] Beneficial studying.
  • [36:53] The case for studying fiction.
  • [44:18] Crafting a working-with-me doc.
  • [52:07] Make the implicit specific.
  • [57:29] An Irish Goodbye.
  • [58:34] E mail insurance policies.
  • [1:03:58] Renegotiating the phrases of expectations.
  • [01:06:05] Listening for the quiet no.
  • [01:08:27] Cash versus time.
  • [01:10:14] Good guidelines might be liberating.
  • [01:12:59] Management and disappointment.
  • [01:17:59] Renegotiating previous disappointment.
  • [01:37:05] Asking a query versus stating an opinion.
  • [01:40:58] Coaching wheels for a “no.”
  • [01:42:26] Time, expertise, treasure, and testimony.
  • [01:46:37] Recognizing unhealthy apples whereas hiring.
  • [01:48:37] If you happen to’re not self-aware, how would you recognize?
  • [01:51:08] Work type assessments for self-awareness constructing.
  • [01:58:38] Paragons of no.
  • [02:00:51] No extra boards.
  • [02:04:58] Pushers and pullers.
  • [02:11:50] Parting ideas.

MORE CLAIRE HUGHES JOHNSON QUOTES FROM THE INTERVIEW

“There are two gaps that I feel are actually onerous. One is individuals who can’t cease being victims, and the opposite hole is—I name it ‘self-awareness hole,’ the place they assume they’re the perfect on the planet.”
— Claire Hughes Johnson

“How do you get outcomes? You get tremendous clear and clear about something implicit—you make it specific, and also you’re clear. It is a course of. We’re going to undergo it to get to this consequence. And what’s the consequence we would like? Make it specific.”
— Claire Hughes Johnson

“I’m simply sincere about, ‘I can’t do that properly, and I feel you need somebody at their greatest. It’s not going to be my greatest.’”
— Claire Hughes Johnson

“My private entice is I feel I’m being an empath, giving them half-hour. ‘Let me hear your story.’ And in reality, the empathic factor to do is to say, ‘I’m going to do a likelihood evaluation. The possibility that I’m going to take a position/make a donation are sub 5 %. No. No for you, no for me. And also you don’t have to consider it ever once more. You don’t have need to electronic mail me tomorrow and ask me once more.’”
— Claire Hughes Johnson

“There’s a motive these individuals are leaders. More often than not they’re 80 % of the way in which there. They’re simply not assured of their intuition. And so my job is to not inform them what to do or methods to do it; it’s to construct their confidence of their intuition after which, yeah, we are able to brainstorm the final 20 %.”
— Claire Hughes Johnson

“Individuals don’t be taught by being instructed solutions. … What you’re going to do in the event you’re a very good chief, a very good trainer, is you’re going to guide them by way of studying with you and they’ll get to the reply and you’re going to have a good time them doing that.”
— Claire Hughes Johnson

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Eddie Elish
Eddie Elishhttps://gfbrides.com
Welcome to Gf Brides.com, where love stories are celebrated, cherished, and shared. Who Am I? My name is Eddie Elish, a devoted author with an unwavering passion for all things related to weddings. Over the years, I've become an authority in the wedding industry, and through my seminal work, gfbrides, I've helped countless couples navigate the exciting journey toward their big day with ease and joy. What I Do With a sharp eye for detail and an empathetic heart, I've positioned myself as a guide for lovebirds looking to commence their lifelong journey together. At Eddie Elish, my mission is singular: to provide couples with the knowledge, inspiration, and advice they need to create a truly memorable wedding experience. From the whimsy of selecting the perfect venue to the practicalities of guest list management, no query is too small, no challenge too great. My advice spans the gamut of wedding preparation — whether it's about current trends, etiquette, budgeting, or even personal styling, I bring a wealth of experience and a personal touch to the table. Why Choose Eddie Elish? Weddings are a symphony of orchestrated moments, and every couple deserves a maestro. That's where I come in. Experience: My years of experience in the wedding industry have honed my instincts and insights, enabling me to provide tailored advice that aligns with each couple's unique vision. Passionate Advice: I am not just an author; I am an enthusiast of love's unlimited potential. I believe in creating experiences that reflect the couple's personality and the love they share. Comprehensive Support: From the first steps of planning to the final moments of your special day, I am on hand to ensure every facet of your wedding is handled with grace and care. Accessibility: Based in the United States, I am easily reachable and committed to assisting couples nationwide, ensuring no question goes unanswered. At Eddie Elish, I seek to make the path to matrimony as blissful as the vows you exchange. With an open heart and an open ear, I am ready to guide, support, and inspire you as you embark on one of life's most beautiful adventures. Here's to the start of something extraordinary. Your dream wedding awaits, and together, we'll make it a reality. Let's bring your love story to life, Eddie Elish

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